Understand what the shopper means
Let shoppers describe the need in their own words instead of guessing the right category or filter. Serviti uses your approved product content to guide them toward relevant options.
Serviti turns product questions into a guided conversation, recommends from approved catalogue content and captures what customers wanted when nothing fits.
Let shoppers describe the need in their own words instead of guessing the right category or filter. Serviti uses your approved product content to guide them toward relevant options.
Explain differences in features, materials, use cases, sizing guidance, care instructions and policies, then send the shopper to the relevant product page.
Answer the last question that blocks a purchase. When a shopper needs help, capture their contact details and the exact product or requirement they discussed.
Use real conversations to identify repeated questions, missing information and unmet product demand instead of treating every no-result visit as an anonymous bounce.
Serviti can begin with the product information already on your website or in approved documents. That is useful for discovery, comparison and buying questions. Live prices, inventory and variants should come from a current catalogue or commerce integration so the agent never presents stale availability as fact.
No. Serviti adds a conversational discovery layer that helps shoppers explain what they need, understand relevant products and reach the right product pages. Your existing store search can continue working alongside it.
Product content can be read from approved website pages or documents. Live price, inventory and variant accuracy require a current catalogue or commerce integration rather than relying on periodically scraped pages.
Yes. Serviti can compare approved details such as use case, features, materials, sizing guidance, care instructions and policies when those details are present in the product content.
Serviti can capture the shopper's request and contact details instead of ending at zero results. The conversation also gives the brand a clear demand signal for products, variants or information customers could not find.
Add your website or approved product documents, name your agent and start testing the conversational experience.