Serviti AI vs Interakt: which fits your enquiries?
Interakt is a WhatsApp-first platform for Indian businesses, with a shared inbox, campaigns, a chatbot builder, a Sales CRM plan and AI agents. Serviti is built around answering incoming enquiries from your own content and turning them into leads, starting with a website chat agent and adding WhatsApp and Instagram.
| Compared | Serviti AI | Interakt |
|---|---|---|
| Cheapest way to an AI agent replying on WhatsApp | Starter plus the WhatsApp AI Agent add-on: ₹1,998 (outside India: $31)/month, billed monthly (₹999 (outside India: $12) plan + ₹999 (outside India: $19) add-on). | AI Agents subscription: ₹2,499/month including 100 AI messages, then ₹0.50 per AI message. The page also lists a ₹3,000 AI add-on for the Growth (₹2,799/month) and Advanced plans, without its billing period or allowance. |
| AI usage included | 500 answered questions a month on Starter, 3,000 on Growth and 10,000 on Scale, shared across website, WhatsApp and Instagram. | 100 AI messages a month on the AI Agents subscription, then ₹0.50 each. |
| What the AI answers from | Your website (up to 3,000 pages on Starter) and documents you upload. When the answer isn’t there, it says so and offers a follow-up instead of guessing. | AnswerBot reads up to 5 website URLs (4 runs on Growth). The page doesn’t describe what the AI agents answer from. |
| Billing | Month-to-month, or annual with a 20% saving. No automatic renewal. | Monthly. Yearly billing is shown as a 20% saving, without yearly prices. |
| Free trial | 30-day Growth trial with WhatsApp and Instagram AI included. No card. | Free trial offered; length not stated on the pricing page. |
| Team users | Starter 1 admin + 1, Growth 1 admin + 3, Scale 1 admin + 5. | Unlimited agents on Growth and Advanced; 5 sales agents on Sales CRM. |
| Website chat | Included on every plan, with shareable agent links and downloadable QR codes. | Not listed on the pricing page. |
| Instagram DM AI Agent add-on, ₹999 (outside India: $12)/month, on any plan. | Included on Growth and Advanced. A separate Instagram Starter plan is ₹999/month. | |
| Lead management | Built in on every plan: lead records, owners and follow-up, with email alerts. Real-time WhatsApp alerts from Growth. | Sales CRM plan, ₹2,499/month, with 5 sales agents. Not part of Growth or Advanced. |
| Broadcast campaigns | No. Serviti answers people who contact you; it doesn’t send broadcasts. | Yes, on every listed plan. |
| Chatbot flow builder | No. The agent answers from your content rather than from scripted flows. | Yes: a chatbot builder on every plan, with advanced branching on Advanced. |
| Meta’s WhatsApp charges | Billed by Meta to your own Meta account. Serviti adds no markup. | Billed through Interakt at its listed rates; for Indian numbers on Growth, ₹0.958 per marketing message. Service messages are charged after 1,000 free a month. |
Interakt details are from Interakt’s pricing page, checked on 26 October 2026. Serviti details are from our pricing page. Prices exclude GST and Meta’s messaging charges. Platforms count AI usage differently (credits, AI messages, answered questions), so the allowances are not directly comparable. If something here is out of date, email [email protected] and we’ll correct it.
Choose Interakt if…
- WhatsApp campaigns and broadcasts are a big part of how you sell.
- You want a WhatsApp Business API connection set up by the platform, rather than in your own Meta app.
- Many people work the same WhatsApp inbox: Growth and Advanced include unlimited agents.
Choose Serviti AI if…
- Most of your enquiries start on your website, a QR code or a shared link, and you want WhatsApp and Instagram answered by the same agent.
- You want the agent to answer from your own website and documents, and say so when it doesn’t know.
- You want a lead list with owners and follow-up built in, from ₹999 (outside India: $12)/month billed monthly.
- You’d rather try it for 30 days, with WhatsApp and Instagram AI included, before paying.
What Serviti doesn’t do
- No broadcast campaigns or drip sequences: Serviti only replies to people who contact you.
- No scripted flow builder.
- One WhatsApp number per workspace, connected through your own Meta app with our step-by-step guide. One-click signup isn’t available yet.
- A newer company: there are no third-party reviews yet, so try it on real questions during the trial.
Try it on your own enquiries.
Start the 30-day Growth trial, connect your WhatsApp or Instagram account, and ask the agent the questions your customers ask. No card, and you can run it alongside Interakt while you decide.
Common questions.
Is Serviti AI an alternative to Interakt?
Yes, if your main need is answering incoming enquiries on your website, WhatsApp and Instagram and keeping them as leads for follow-up. If your main need is broadcast campaigns or scripted chatbot flows, Interakt is the closer fit, because Serviti doesn’t send broadcasts.
Which is cheaper for an AI agent on WhatsApp, Serviti or Interakt?
Serviti’s Starter plan with the WhatsApp AI Agent add-on is ₹1,998 (outside India: $31)/month, billed monthly, with 500 answered questions a month. On Interakt: AI Agents subscription: ₹2,499/month including 100 AI messages, then ₹0.50 per AI message. The page also lists a ₹3,000 AI add-on for the Growth (₹2,799/month) and Advanced plans, without its billing period or allowance. Allowances are counted differently on each platform, so compare them against your own monthly enquiries.
Can I move my WhatsApp number from Interakt to Serviti?
A WhatsApp number can be connected to only one WhatsApp Business Platform setup at a time, so you would disconnect it from Interakt first, or use a different number. The WhatsApp setup guide covers connecting it to Serviti. Serviti’s website chat agent can run alongside Interakt in the meantime.
Does Serviti send WhatsApp broadcast messages?
No. Serviti replies to people who contact you, on your website, WhatsApp and Instagram, and records them as leads. It doesn’t send campaigns or messages to people who haven’t contacted you.