WhatsApp Lead Capture - Serviti AI

Campaign links that convert

Send WhatsApp campaign recipients into a guided AI chat where source and campaign attribution stay attached. Every broadcast reply becomes a qualified conversation instead of an unread chat — with the campaign that drove it recorded on the lead.

Human handoff with context

Visitors can move from AI to your team on WhatsApp with recent chat context prefilled. Your team never opens a handoff cold: the visitor's name, phone and recent questions arrive with the chat.

BSP-friendly workflow

Use WATI, Gallabox, Aisensy, Meta Cloud API or another BSP as transport while Serviti tracks lead history. Keep your existing broadcast tooling — Serviti becomes the system of record for who enquired, from which campaign, and what happened next.

Industry surveys consistently show most customers expect a business reply on WhatsApp within the hour — enquiries that wait overnight often go to whichever business replies first.

Flow

From WhatsApp touch to tracked lead.

1Click starts chatCampaign CTA, QR code or handoff button opens the Serviti AI conversation.
2AI qualifiesThe agent answers and captures contact, need, urgency and source.
3Lead is storedServiti keeps the lead, conversation and campaign attribution together.
4Team actsWhatsApp and email alerts tell your team who to call and why.
WhatsApp FAQ

Common questions about WhatsApp lead capture.

Do we need the official WhatsApp Business API?

Serviti works alongside BSPs like WATI, Gallabox, Aisensy, or Meta Cloud API directly — check current setup requirements with the team.

Can leads from WhatsApp be distinguished from other channels?

Yes, every lead keeps its source and campaign attribution, so WhatsApp leads are never mixed up with website or ad leads.

What happens when a visitor wants to talk to a real person?

They can hand off from the AI to your team on WhatsApp directly, with the recent conversation context carried over.

Make WhatsApp campaigns measurable.

Create your AI Agent, then share its public link in broadcasts, promotions and follow-up messages.