Compare AI chat bot, AI lead management and support capabilities. Every plan includes scheduled lead-summary emails; Growth and Scale add real-time WhatsApp and email alerts. Start with a 30-day free Growth trial to prove the flow before launch.
Most growing teams stitch together four tools — and four invoices — to do what Serviti does in one platform. The same outcome, with one login, one invoice and one connected platform.
Ranges are indicative list prices for a small team of three to four users. CRM and helpdesk tools are billed per seat, so the cost climbs with every person you add — Serviti is priced per business.
One invoice, one login, one dashboard. Built as one AI-native platform—not four products stitched together.
or ₹1,249 / month
Save 20% — ₹3,000/year
or ₹12,499 / month
Save 20% — ₹30,000/year
30-day free trial · no card required
or ₹31,249 / month
Save 20% — ₹75,000/year
Everything included at each tier, side by side.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Plan limits | |||
| Questions answered one customer question your agent replies to | 1,000/month | 10,000/month | 30,000/month |
| Businesses | 1 | 2 | 5 |
| AI agents included across your businesses and campaigns | 1 | 5 | 15 |
| Website domains | 1 | 2 | 5 |
| Knowledge pages web pages and document pages the agent is trained on | up to 3,000 | up to 5,000 | up to 10,000 |
| Dashboard users extra users ₹999/mo each | 1 admin + 1 | 1 admin + 3 | 1 admin + 10 |
| WhatsApp notification numbers for real-time lead alerts | — | 3 | 10 |
| Email lead notification IDs | 1 | 3 | 10 |
| Included on every plan | |||
| AI chat agent website, QR codes, shareable links | ✓ | ✓ | ✓ |
| AI Lead CRM captured lead records, contact editing, owner/status tracking, notes, and CSV import/export | ✓ | ✓ | ✓ |
| Trained on your website + uploaded documents knowledge pages across documents and scraped website pages | ✓ | ✓ | ✓ |
| Vertical-aware agent templates choose a business-specific starting point when you create your agent | ✓ | ✓ | ✓ |
| Hot / Warm / Cold AI lead scoring | ✓ | ✓ | ✓ |
| Auto-classified lead intents callback, visit, appointment, etc. | ✓ | ✓ | ✓ |
| Daily lead summary + weekly digest email | ✓ | ✓ | ✓ |
| Growth adds | |||
| Conversation history & export every conversation is captured in full — lead or not — so you can browse them all, read the whole transcript, and download as CSV or JSON. Admin access | × | ✓ | ✓ |
| Real-time WhatsApp + email lead alerts | × | ✓ | ✓ |
| Automatic follow-up reminders WhatsApp + email nudge to your team after 2h, 24h and daily until the lead is contacted | × | ✓ | ✓ |
| WhatsApp handoff to your team widget button that opens WhatsApp with visitor context, plus Quick WhatsApp Note to stamp the conversation outcome back on the lead — works with any WhatsApp number, personal or BSP | × | ✓ | ✓ |
| AI Morning Digest top leads ranked by AI, daily | × | ✓ | ✓ |
| Multi-workspace logins one account, many businesses | × | ✓ | ✓ |
| Scale adds | |||
| AI Lead Intelligence cross-channel insights, campaign briefs, intent themes and recurring objections — inbound + outbound, with post-sale support signals from your open tickets | × | × | ✓ |
| AI Impact Dashboard funnel, after-hours coverage, team performance and plan usage | × | × | ✓ |
| Serviti AI Support Insights Scale dashboard over your AI Help Desk Agent tickets — requires the HelpDesk add-on | × | × | ✓ |
| WhatsApp BSP — bidirectional integration BSP conversation capture (WATI / Gallabox / Aisensy / Meta Cloud webhook), and WATI Contact Push — AI summary, score and campaign written back to your team's WhatsApp contact panel | × | × | ✓ |
| Webhook push to CRM CRM / webhook integrations available on request | × | × | ✓ |
| Custom prompt pills in the widget author the suggested-question chips visitors see when they open the chat | × | × | ✓ |
| Custom widget branding your brand name, logo, colors | × | × | ✓ |
| Priority support + dedicated implementation | × | × | ✓ |
| Pick your plan | Start Free Trial | Start Free Trial | Start Free Trial |
For multi-brand businesses, franchises, agencies managing many tenants, and teams above the Scale tier. Tell us what your IT or procurement team needs and we'll scope it together.
Pricing depends on volume, integrations and SLAs. Typical engagements start above Scale.
Credit-based AI plans charge about 1 credit for a simple reply and up to 3 for a richer one, so a single customer question rarely costs just one credit. Our credit equivalents assume a conservative 1.5–2 credits per answer. Your mileage will vary by plan — check your provider’s current rates.
One question answered = your customer asks something and your agent replies. That's it — no credits, nothing to top up. Greetings, the suggested-question chips, and any reply we fail to deliver never count against your plan. Fair-use limits apply only to abusive automated traffic.
Train the agent from your website + documents. A knowledge page means one uploaded document page or one scraped website page. Each uploaded file can be up to 50 MB / 300 pages; text-based PDFs & DOCX are supported (scanned image-only files need cleanup first).
Add your website or documents, create a focused AI agent and start testing it immediately.