Answer service questions

Share approved treatment, procedure, timing, payment and insurance information without asking staff to repeat the same answers between patients.

Capture appointment intent

Collect the treatment a visitor asked about, contact details and preferred follow-up naturally, so an interested patient does not disappear after hours.

Give the front desk context

Every lead lands in Serviti Lead CRM with the question and recent chat context, ready for a useful first callback.

Flow

From treatment question to front-desk follow-up.

1Visitor asksWebsite, QR code, campaign link or flyer.
2AI explainsApproved service and practice information.
3Intent is capturedAppointment or callback details are recorded.
4Team confirmsThe front desk confirms the appropriate next step.
Dental AI answering service

Handle treatment and appointment enquiries while your front desk is busy.

Serviti answers from practice-approved information, captures the patient's enquiry and gives your team the context needed for a useful callback.

Questions patients can ask

  • Do you offer implants or clear aligners?
  • How much does a consultation cost?
  • Can I request an appointment this weekend?
  • Which dentist handles this treatment?
  • Where is the practice and when is it open?

Example dental enquiry

Visitor: I am considering clear aligners. What does the first consultation include?

Agent: It explains the approved consultation process and published guidance, then captures preferred timing and contact details for the dental team.

What the front desk receives

  • Treatment or consultation interest
  • Preferred date, time or callback window
  • Name and contact details provided
  • The complete enquiry and recent answers
  • Website page, campaign or QR source
Setup checklist

Train the agent on facts your practice has approved.

Content to add

  • Treatments and consultation process
  • Dentist profiles and published availability
  • Practice location, hours and contact details
  • Approved fees, finance and insurance guidance
  • Appointment and cancellation policies

Keep clinical decisions with clinicians

The agent should not diagnose dental conditions, judge treatment suitability, promise outcomes or give emergency advice. It can explain approved practice information and route clinical or urgent questions to the dental team.

Keep enquiries moving with WhatsApp lead capture and Serviti Lead CRM.

Dental practice FAQ

Common questions from dental teams.

Can it give clinical advice?

No. It answers only from approved practice content. Diagnosis, treatment suitability and clinical advice stay with your dental team.

Can it confirm an appointment?

It captures the request and preferred follow-up details. Your team confirms the dentist, timing and appointment.

What does the front desk see?

The visitor's question, treatment interest, contact details they provided and recent conversation context.

Create a dental AI agent trained on your practice content.

Add your website, treatment information or practice documents and start testing your agent.