Data deletion

Last updated: 28 October 2026

This page explains how to delete data held by Serviti AI, including data we receive from Meta when a business connects WhatsApp or Instagram. It applies to businesses that use Serviti and to people who have messaged a business’s Serviti agent. Our Privacy Policy describes what we collect and why.

1. If your business uses Serviti

Disconnect WhatsApp or Instagram

In the Serviti dashboard, open the WhatsApp or Instagram settings and choose Disconnect. Serviti deletes the access token and app secret it stored for that account straight away and stops receiving and answering its messages. Conversations already received stay in your inbox until you delete them.

You can also remove Serviti’s access from Meta’s side: in Facebook, go to Settings & privacy → Settings → Business integrations, select Serviti AI and choose Remove.

Delete conversations, leads and documents

Workspace admins can delete individual conversations, leads, uploaded documents and AI agents from the dashboard at any time.

Close your workspace and erase everything

To delete your whole workspace, email privacy@serviti.ai from an admin address on the account with the subject “Delete my Serviti workspace”. We delete the workspace with its users, agents, knowledge base, conversations, leads and any connected WhatsApp or Instagram tokens.

2. If you messaged a business that uses Serviti

When you message a business on its website, WhatsApp or Instagram, that business controls your conversation and Serviti processes it on the business’s behalf. The quickest route is to ask the business to delete your conversation; they can do it from their dashboard.

You can also email privacy@serviti.ai with the subject “Data deletion request”. Tell us the business you contacted, the channel (website chat, WhatsApp or Instagram) and the phone number, Instagram username or email you used, so we can find your messages. We pass the request to the business and delete the data unless the law or the business’s legal obligations require it to be kept.

3. What happens after a request

We may ask you to confirm your identity first. We confirm when the deletion is done, normally within 30 days. Copies in encrypted backups are removed as those backups expire. Some records, such as invoices, are kept where the law requires it.

4. Contact

Read our Privacy Policy →